From Teresa Royer, Member Relations Specialist, Fort Wayne Chamber of Commerce

I stopped in to MSKTD the other day hoping to catch Mark Joseph and was impressed with their beautiful lobby. What is most impressive is the all-glass wall with glass doors on either side to enter the building. As you leave the lobby, on the right side etched in the glass are wonderful quotes / statements all about the importance of the customer.

I, being a fan of quotes, read each and every one of them and asked the receptionist if I was free to copy them. She not only said yes, but made me a copy of them.

Here’s a few I'd like to share with you:

• Because the customer has a need, we have a job to do.
• Because the customer has a choice, we must be the better choice.
• Because the customer has sensibilities, we must be considerate.
• Because the customer has influence, we have the hope of more customers.
• Because of the customer, we exist!

You definitely leave their office thinking they value the customer………..